Last updated: 01.12.2025
This Privacy Policy describes how 3DVehicleHub.com (“Company”, “we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, create an account, or use our marketplace services (the “Service”).
By accessing or using 3DVehicleHub.com, you agree to the collection and use of information in accordance with this Privacy Policy.
We are committed to complying with:
GDPR (General Data Protection Regulation — EU)
CCPA/CPRA (California Consumer Privacy Act / Privacy Rights Act — US)
Applicable international data protection laws
1. Information We Collect
We collect the following types of information:
1.1. Personal Information You Provide
When you register or interact with the platform:
- Name, email address, username, password
- Billing details (country, city, postal code)
- Payment information (processed securely via third-party providers; not stored by us)
- Seller (vendor) profile data and portfolio details
- Support inquiries and communications
1.2. Automatically Collected Information
When you browse or use the Service:
- IP address and location (approximate)
- Device type, browser type, and operating system
- Pages visited, time spent, and actions taken
- Cookies & tracking identifiers
1.3. Uploaded Digital Content
For 3D creators and vendors:
- Digital files uploaded for sale (.obj, .fbx, .stl, .blend, archives, etc.)
- Display metadata (title, tags, descriptions, preview images)
We never access or use these files for purposes other than marketplace operations.
2. How We Use Your Information
We use collected information to:
- Create and manage user accounts
- Process orders, transactions, and payments
- Display vendor products on the marketplace
- Provide support and improve the Service
- Personalize content and recommendations
- Prevent fraud, abuse, and copyright violations
- Ensure compliance with legal obligations
We never sell personal data.
3. Legal Basis (GDPR)
We process data under:
- Contract performance – providing purchased services
- Legitimate interest – security, technical optimization, analytics
- Consent – marketing and non-essential cookies
- Legal obligation – tax, fraud prevention
4. Sharing & Third-Party Services
We may share necessary data with:
- Payment processors (e.g., Stripe, PayPal)
- Cloud storage providers (e.g., Amazon S3)
- Analytics platforms (e.g., Google Analytics)
- Email platforms (e.g., MailChimp)
These providers operate under strict privacy agreements.
We do not sell or rent personal data to third parties.
5. Cookies & Tracking Technology
We use cookies for:
- Secure login and session functionality
- Saving preferences and settings
- Website analytics and performance optimization
Users can edit cookie preferences at any time.
6. International Data Transfers
Your information may be processed outside your country, including the United States or the European Union. We ensure data protection via:
- Standard contractual clauses
- Data Processing Agreements (DPAs)
- Protected, encrypted storage
7. Data Retention
We retain data only as long as necessary for:
- User account operation
- Legal compliance (tax records up to 7 years)
- Service improvement
Users may request deletion at any time.
8. Your Rights
Depending on your region, you may request:
- Access to your personal data
- Correction or update
- Deletion (“Right to be forgotten”)
- Data transfer (portability)
- Restriction or objection to processing
- Opt out of marketing & tracking cookies
GDPR & CCPA requests can be submitted at:
📩 support@3dvehiclehub.com
9. Child Privacy
Our service is not intended for users under 16 years old.
We do not knowingly collect children’s data.
10. Security
We implement:
- Encrypted connections (HTTPS / SSL)
- Secure payment processing
- Access restrictions and monitoring
- Regular server protection and audits
No online platform can guarantee 100% security, but we apply industry-standard best practices.
11. Policy Updates
This Privacy Policy may be updated periodically. Updated versions will be posted on this page with a revised date.
12. Contact Information
If you have questions about this Privacy Policy, contact us:
3DVehicleHub.com Support Team
📩 support@3dvehiclehub.com